Product Technical Analyst Jobs Opening in Zycus Infotech Pvt Ltd at Mumbai

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  • Post Date: July 20, 2023
  • Applications 0
  • Views 78
Job Overview
Eligibility:
B.E./B.Tech in Mechanics, Electronics, IT, Computer Science, and Chemical Engineering.
Experience: 0-1 years
Skills & Requirements:
  • Strong written and verbal communication skills.
  • Willingness to work in 24 X 7 shifts
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Ability to collaborate with various internal and external stakeholders
  • Ability to learn, execute and excel. Multitask and work with priorities.
Key Responsibilities:
  • Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
  • Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
  • Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
  • Participate and contribute to best practices (tools/process),knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
  • Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
  • Evaluate and suggest innovative solutions and workarounds for customer requirements
  • Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Work Location: Mumbai
Salary Package: INR 4,50,000 to INR 5,00,000/-
Interview Process: Face to Face Interview

 

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