Customer Support (Engineering)

Job Overview
About Coviam Technology And Services Private Limited
We are a pioneering fast-growth digital technologies company headquartered in Bangalore, India, with partnerships and markets across Asia, Europe, and America. Our associates represent a handpicked group of highly accomplished global talent that wants to change the world.
About the internship

Selected intern’s day-to-day responsibilities include:

1. Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and the usage of the Engati platform
2. Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential
3. Talk to customers through a series of actions, either via phone, email or chat until they’ve solved a technical issue
4. Document technical knowledge in the form of notes, manuals, and reports
5. Ensure all tickets and customer conversations are logged, prioritize and manage several open issues at once, and follow up with customers and other internal teams to ensure that the issues are resolved on time
6. Work with the product team to identify gaps and suggest solutions for the same

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 5th Oct’20 and 9th Nov’20

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. An engineer with immense energy and affinity to work with customers and solve their critical issues

2. Ability to reason, think and identify problems and work with teams to design a solution for the same

3. Excellent communication skills (both verbal and writing) to converse with customers and the ability to write documents

4. A persistent learner with the ability to constantly learn and grow with the team

CertificateLetter of recommendationFlexible work hours5 days a weekFree snacks & beverages
Number of openings
Job Detail
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