Job Overview
1. Maintain customer relationships through courtesy calls to customers on birthdays, anniversary and special occasions
2. Attend, allocate and track all incoming calls and enquiries through telephone or online and send an acknowledgement in a standard format for all enquiries
3. Inform the customer on the necessary documents to be required at the time of service & the contact details of the service advisor
4. Inform the customer of all the available offers at that particular time
5. Remind the customer of the appointment one day prior to visit and prepare for customer visit
6. Arrange reception dates & inform the customer about the provisional price and time estimates
7. Reschedule the appointment when necessary
8. Liaise with the company driver(s) for pick-up and drop of service customer vehicles
9. Ensure the Pick-up Card’ is correctly documented and signed by the customer
10. Ensure that the pick-up and drop/courtesy car service is co-ordinated with service reception
11. Arrange bookings of replacement and loaner vehicles
12. Get all the necessary forms including the post-service feedback filled by the customer
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 15th Oct’20 and 19th Nov’20
3. are available for duration of 6 months
4. have relevant skills and interests